Post Go-Live Stabilization

Post Go-Live Stabilization Services

(ERP | CRM | SCM | HCM | Analytics | Digital Cloud)

Introduction

The Post Go-Live Stabilization phase is a critical bridge between successful implementation and sustainable enterprise performance. Once an ERP, CRM, SCM, HCM, Analytics, or Digital Cloud solution goes live, organizations often face a ‘settling period’ (typically 1 – 3 months) where transactional inconsistencies, user adoption gaps, and performance deviations would arise. Without structured intervention, these issues can dilute ROI and erode the stakeholder confidence.

VELCOM’s Post Go-Live Stabilization framework ensures operational steadiness, data reliability, and organizational alignment during this transition. Our consulting approach is designed around four core pillars:

Business Continuity & Performance Assurance: Safeguard day-to-day transactions, maintain system uptime, and prevent revenue or compliance leakage.

User Adoption & Capability Building: Empower business users and key stakeholders through guided training, process ownership, and knowledge transfer.

Configuration Refinement & Process Optimization: Tune configurations, master data, and workflows to align system behaviour with real-world operations.

Governance & Continuous Improvement: Establish measurable KPIs, incident-resolution matrices, and steering reviews to transition from project mode to business-as-usual.

Hypercare Support

The Hypercare support ensures Post Go-Live stabilization through active monitoring, issue resolution, and structured handover to AMS teams.

Support Framework

Duration (e.g., 1–3 months) of intensive support post-Go-Live.
Establish Hypercare Command Center for cross-functional coordination.
Define SLAs and escalation criteria for all incident types.
Monitor performance through daily dashboards and reports.

Incident & Problem Management

Record and categorize incidents in ITSM tools.
Conduct daily triage and root cause analysis (RCA) for recurring issues.
Track SLA adherence and resolution turnaround times.

Knowledge Transfer to AMS

Conduct formal handover sessions to AMS team.
Provide configuration documents, interface lists, and issue logs.
Obtain AMS acceptance and ownership confirmation.

Project Closure & Transition

Prepare Project Closure Report summarizing achievements and KPIs.
Conduct final Steering Committee meeting for closure sign-off.
Archive all documentation and migration evidence for audit.

Each domain has unique stabilization objectives but follows a unified methodology:

This ensures that digital investments translate into tangible business outcomes such as

ERP Post Go-Live Stabilization

Validate end-to-end transactional accuracy across Finance, Planning, Procurement, Inventory, Production, Maintenance, Quality, and Sales modules.
Conduct data reconciliation between legacy system and ERP to ensure data integrity.
Optimize master-data management and authorization roles.
Establish 30-60-90-day hypercare support with defined SLAs and closure metrics.
Deliver improved financial close cycles, data accuracy, and functional autonomy for key users.

Validate end-to-end transactional accuracy across Marketing, Sales, Service, and E-Commerce modules.
Ensure seamless synchronization between CRM, ERP, and marketing platforms.
Cleanse duplicate customer records and standardize contact hierarchies.
Verify workflow automation, campaign execution, and approval routing.
Track adoption through pipeline analytics and user-activity dashboards.
Achieve faster lead-to-order conversion and consistent customer engagement.

Align Integrated planning, Transportation, Barcode / Warehouse, and Vendor collaboration modules for uninterrupted supply flow.
Audit MRP and replenishment parameters to remove planning bottlenecks.
Reconcile physical-versus-system stock to eliminate valuation discrepancies.
Monitor supplier-portal transactions and integrate logistics partners.
Deliver balanced inventory, reduced lead time, and improved fulfillment KPIs.

Validate end-to-end transactional accuracy across Recruitment, Core HR, Payroll, Talent, and Expense modules.
Verify employee-master accuracy and payroll configuration compliance.
Review statutory settings (PF, ESI, PT, TDS) and ensure timely submissions.
Integrate attendance and performance-management modules without data drift.
Train HR and employees on self-service transactions.
Deliver accurate payrolls, transparent HR processes, and improved workforce trust.

Validate ETL workflows, data pipelines, and KPI definitions
Reconcile dashboards with transactional systems for accuracy.
Optimize query performance and visualization speed.
Establish a data-governance matrix with ownership and escalation paths.
Deliver trustworthy, real-time dashboards that enable confident decision-making.

Monitor compute, storage, and network utilization for cost and performance.
Validate backup, disaster-recovery, and security-policy compliance.
Review integration of hybrid workloads and third-party apps.
Implement continuous optimization and monthly cost reviews.
Deliver a resilient, secure, and cost-efficient cloud environment supporting scalability.

VELCOM’s Post Go-Live Stabilization practice transforms technology deployment into operational excellence – ensuring each client’s digital core is reliable, compliant, and optimized for growth.

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Post Go-Live Stabilization