Post Go-Live Audit

(ERP | CRM | SCM | HCM | Analytics | Digital Cloud)

Overview

The Post Go-Live Audit is an independent assurance and performance-assessment exercise conducted once an enterprise application – ERP, CRM, SCM, HCM, Analytics, or DigitalCloud – implementation has completed its stabilization period. Its purpose is to evaluate how effectively the system delivers its intended business objectives, operates within defined controls, and contributes measurable value to the organization.

VELCOM’s audit framework integrates functional, technical, data-governance, and organizational-change dimensions. The methodology is based on the global best practices (e.g COBIT for control maturity, ITIL for service management, ISO 27001 for security assurance, and vendor methodologies such as SAP Activate, Oracle Unified Method and Microsoft Cloud Adopt) – adapted to each client’s digital ecosystem. It delivers a holistic evaluation covering process efficiency, control effectiveness, system performance, and governance alignment.

Audit Objectives

Benefit Realization: Assess whether strategic and operational benefits identified in the business case - i.e cycle-time reduction, process automation, reporting accuracy, and user productivity - are achieved and sustainable.
Process & Control Assurance: Verify that configured workflows, approval hierarchies, and system controls operate as designed and comply with internal and statutory requirements.
System Optimization:Identify configuration deviations, redundant customizations, and unused features that limit the scalability or increase the maintenance overhead.
Data Quality & Security Integrity: Evaluate master data governance, interface reliability, and access management to ensure confidentiality, integrity, and availability of information assets.
Governance & Continuous Improvement: Establish performance metrics, ownership matrices, and steering committee cadence to embed continuous-improvement culture post Go-Live.

Audit Approach

Pre-Audit Planning: Review of project documentation, design blueprints, and stabilization reports to define audit scope, critical modules, and sampling strategy.
Fieldwork & Testing: Detailed walkthroughs with process owners, system analysis using live transaction data, and validation of configuration against policy controls.
Data & Control Evaluation: Application of data analytics tools to identify anomalies, exception trends, and control gaps across transactional flows.
Stakeholder Interviews: Cross-functional discussions to capture user feedback, adoption challenges, and latent improvement opportunities.
Reporting & Governance: Consolidated audit report with severity classification, risk ranking, and actionable recommendations supported by management dashboards.

Expected Outcomes

Strengthen governance and compliance posture through validated internal controls.
Enhance process transparency, data reliability, and reporting accuracy.
Identify automation, integration, and performance-tuning opportunities that yield quick wins.
Quantify benefit realization and measure ROI of the technology investment.
Institutionalize a governance framework that drives continuous improvement beyond the project lifecycle.

ERP Audit

Evaluates business-process adherence, financial control effectiveness, and data accuracy across Order to Cash, Plan to Produce, Procure to Pay, Record to Report cycles.
Focus areas include reconciliation integrity, segregation-of-duties compliance, and realization of productivity and reporting efficiencies.
Outcome: Clear visibility into control gaps, compliance status, and ERP performance against planned business benefits.

Assesses customer-data governance, sales-pipeline health, and automation efficiency across lead, opportunity, and service processes.
Validates campaign workflows, integration reliability with ERP and marketing tools, and adoption levels among sales and service teams.
Outcome: Improved data reliability, actionable customer insights, and measurable ROI on CRM-driven engagement initiatives.

Reviews planning accuracy, procurement controls, supplier-portal efficiency, and logistics synchronization post implementation.
Ensures system-driven supply-chain visibility, timely replenishment, and optimized stock levels aligned to actual business demand.
Outcome: Enhanced operational efficiency, reduced lead times, and greater cost control across procurement and distribution functions.

Verifies payroll accuracy, statutory compliance, and employee-data integrity while assessing adoption of self-service and performance-management modules.
Examines control design in attendance, leave, and appraisal workflows for accuracy and transparency.
Outcome: Reliable HR operations, minimized compliance risks, and increased workforce confidence in HCM processes.

Examines accuracy, timeliness, and consistency of management dashboards and KPIs across enterprise systems.
Validates ETL logic, data lineage, and governance maturity to ensure decisions are based on trustworthy, reconciled data.
Outcome: Strengthened decision-making framework and improved reliability of analytics outputs for strategic and operational planning.

Evaluates post-deployment infrastructure performance, cost optimization, and security governance across cloud environments.
Reviews backup, access control, and SLA compliance to ensure resilience, scalability, and regulatory alignment.
Outcome:Secure, efficient, and compliant cloud operations delivering predictable cost and performance benefits.

The Post Go-Live Audit thus transforms an IT-centric implementation into a business-centric success story, ensuring that digital platforms deliver consistent value, regulatory assurance, and strategic readiness for the next phase of enterprise growth.

Post Go-Live Audit establishes a structured assurance layer over enterprise systems – combining functional, technical, and governance perspectives. The audit ensures that digital investments remain secure, compliant, and optimized for measurable business value. By embedding continuous improvement into governance, organizations transform from Go-Live success to long-term digital maturity.

Independent Enterprise Application Consulting Company

Pre Implementation

Implementation

Post Implementation

Business Consulting

Contact Us

Post Go-Live Audit