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Evaluation & Selection of the right Microsoft Dynamics AX & MS CRM Vendor for Top quality outsourcing service provider from Calgary, Canada

About Customer

The customer offers top quality outsourcing services to assist customers with all elements of their business by leveraging the resources on and off-shore. The company’s Information Technology Services, Business Process Outsourcing, Drafting, and Information Technology Services divisions specialize in tailoring unique solutions for customer’s business challenges. Its pride itself on its exceptional and rigorous quality assessment procedures that are unique to each processes life cycle. It employs expert staff in each one of its departments with skilled resource in Calgary, Canada as well as Chennai, India.

Business Situation

The customer was looking for a Microsoft Dynamics AX & MS CRM Implementation Vendor to service its customer in Canada. Its Canada customer has already implemented Microsoft Dynamics AX & MS CRM and was looking for enhancements to address its new business requirements.

ERP & CRM Vendor Selection Process

VELCOM evaluated many Microsoft Dynamics AX & MS CRM vendors and selected the right vendor based on the following parameters:

  • Proximity – Chennai based partner
  • Product Module Expertise
  • AX – HR, Sales
  • MS CRM – Sales
  • Customization Experience in terms of
  • Enhancement of already existing MS Dynamics CRM and AX implementation
  • Custom enhancement to the basic CRM functionalities
  • AX & MS CRM Integration

Subsequently, VELCOM team guided in evaluating & deciding the right implementation partner to implement Microsoft Dynamics NAV 2009 for the Finance, Sales, Purchase and Inventory operations.

VELCOM is now managing the ERP project (on behalf of the customer) to ensure that the ERP project implementation is completed within the stipulated time & budget.

Key Benefits

VELCOM helped the customer with the Microsoft Dynamics AX & MS CRM Vendor Evaluation Criteria to ensure selection of right partner for the Project Success