Customer Case Studies

Leading ERP Service Provider – Organization Orientation workshop

About Customer

The customer is a SEI‐CMM level 3 assessed software company, division of a renowned name in India in fields ranging from skill building for competitive exams and high‐end computer training to innovative management education. The customer is in the business of ERP license & implementation services based out of Chennai. The customer has built verticals solutions for Education & Leather Industries and also focus on Discrete manufacturing industry.

Business Situation

The customer wanted to conduct an organization‐wide orientation program to assess their business operations – Business Development, Delivery & Support functions in terms of current level & action plan to reach the desired level.

Solution

VELCOM team has conducted the organization‐wide orientation program to assess their business operations – Business Development, Delivery & Support functions in terms of current level & action plan to reach the desired level covering the following topics:

• SWOT Analysis (Org / Self)
• Leadership & Communication
• Bottom Line Focus
• Planning (Career; Task) & Delegation
• Time Management
• Team Work (Virtual teams; Team building)
• Customer Relationship (Internal & External) Management – Expectation Management
• Process Adherence (Pre-Sales; Sales; Delivery)
• Documentation / Collaterals

Key Benefit

VELCOM team orientation program helped the customer to understand their current level of the operations and have a tangible action plan to reach the desired level.